1. We strive to ensure that the Goods we deliver to you are of the highest quality. If for any reason you are not completely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the terms below.
2. To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
1. Call our office on (ADD NUMBER) or (ADD EMAIL) or log a query on our website to receive a return reference number.
2. Package your products safely and securely for protection during transit; and
3. Clearly mark your return reference number provided by our team on the outside of the parcel.
4. We do not accept returns on used or opened Goods.
5. Original handling and courier costs are non-refundable.
6. A restocking and handling fee of 10% of the purchase price is deductible before any refund or credit is made.
7. Goods specified as non-returnable or not for resale cannot be returned.
8. Products must have been purchased directly from us. We cannot accept returns of products purchased from other retail outlet. Please return those to the store where purchased.
3. Changed your mind or unwanted products?
1. You can return an unwanted product at your own expense within 7 days of delivery, provided:
1. it is undamaged and unused, with the original labels and stickers still attached;
2. it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
3. it is not missing any accessories or parts;
4. you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product; and
5. it is not one of the products specified as non-returnable or not for resale.
2. Once we have inspected the product and validated your return, we will credit your account with store credit with the purchase price of the product less a restocking fee of 10% within 10 days of the return.
4. Want to exchange?
1. Where you have changed your mind and would like exchange it for another product, you can return it within 7 days at your own expense, provided:
1 . it is undamaged and unused, with the original labels and stickers still attached;
2. it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
3. it is not missing any accessories or parts;
4. you log a return on the Website or within 7 days of delivery to you or collection by you of the unwanted product and
5. it is not one of the products specified as non-returnable or not for resale.
2. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product less a restocking fee of 10% within 10 days of the return. You can reorder another product your product of choice but you will be liable for the shipping cost again. Your store credit will be used to purchase the new product. No cash refunds are given for store credit.
5. Not what you ordered?
1. If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return. No cash refunds will be issued in this case.
6. Products damaged on delivery
1. Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection. Please take a photo of the delivery packaging.
2. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product as soon as possible (if we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product. No cash refunds issued in this case.
7. Defective products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
1. Faults resulting from normal wear and tear;
2. damage arising from negligence, user abuse or incorrect usage of the product;
3. where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
4. in relation to Unboxed Deals, signs of handling and/or repackaging.
5. If you have received defective or damaged goods please contact us on (ADD NUMBER) or (ADD EMAIL) within 7 days of delivery. We will arrange for it to be collected and either replaced or you will be provided with store credit only and not a cash refund (this is in compliance with the CPA).
8. Standard Warranty
1. If you have received a product which turns out to be defective or otherwise of poor quality, please notify us on (ADD EMAIL) as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 30 days after delivery / collection of the product.
2. We cannot facilitate returns that fall outside of the 30 day period.
9. Additional Charges
1. If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
2. If you return a product that does not comply with this Policy, you may be liable to reimburse Trimming's for the cost of collecting the product from you and the cost of having the product returned to you.
10.Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or
through this Website remains the property of TRIMMINGS or its licensors and are protected
by copyright laws and treaties around the world. All such rights are reserved by
TRIMMINGS and its licensors. You may store, print and display the content supplied solely
for your own personal use. You are not permitted to publish, manipulate, distribute or
otherwise reproduce, in any format, any of the content or copies of the content supplied to
you or which appears on this Website nor may you use any such content in connection with
any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative
works based on any software or accompanying documentation supplied by TRIMMINGS or
its licensors. No licence or consent is granted to you to use these marks in any way, and you
agree not to use these marks or any marks which are colourably similar without the written
permission of TRIMMINGS
11. Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions
or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent
permitted by law TRIMMINGS and its suppliers, content providers and advertisers hereby
expressly exclude all conditions, warranties and other terms which might otherwise be
implied by statute, common law or the law of equity and shall not be liable for any damages
whatsoever, including but without limitation to any direct, indirect, special, consequential,
punitive or incidental damages, or damages for loss of use, profits, data or other intangibles,
damage to goodwill or reputation, or the cost of procurement of substitute goods and services,
arising out of or related to the use, inability to use, performance or failures of this Website or
the Linked Sites and any materials posted thereon, irrespective of whether such damages
were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or
otherwise. This does not affect TRIMMINGS liability for death or personal injury arising
from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a
fundamental matter or any other liability which cannot be excluded or limited under
applicable law.
12.Linking to this Website You may link to our home page, provided you do so in a way that
is fair and legal and does not damage our reputation or take advantage of it, but you must not
establish a link in such a way as to suggest any form of association, approval or endorsement
on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of
this Website other than the home page. We reserve the right to withdraw linking permission
without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images),
third party trade marks and images of third party products, services and/or locations featured
on this Website are in no way associated, linked or affiliated with TRIMMINGS and you
should not rely on the existence of such a connection or affiliation. Any trade marks/names
featured on this Website are owned by the respective trade mark owners. Where a trade mark
or brand name is referred to it is used solely to describe or identify the products and services
and is in no way an assertion that such products or services are endorsed by or connected to
TRIMMINGS.
13.Indemnity
You agree to indemnify, defend and hold harmless TRIMMINGS, its directors, officers,
employees, consultants, agents, and affiliates, from any and all third party claims,
liability, damages and/or costs (including, but not limited to, legal fees) arising from
your use this Website or your breach of the Terms of Service.
14.Variation
YOINS shall have the right in its absolute discretion at any time and without notice to
amend, remove or vary the Services and/or any page of this Website.
15.Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we
exclude our liability to you) the enforceability of any other part of the Terms of Service will
not be affected all other clauses remaining in full force and effect. So far as possible where
any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining
part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause
shall be rectified and interpreted in such a way that closely resembles the original meaning of
the clause /sub-clause as is permitted by law.
16.Complaints We operate a complaints handling procedure which we will use to try to
resolve disputes when they first arise: please let us know if you have any complaints or
comments.
17.Waiver If you breach these conditions and we take no action, we will still be entitled to
use our rights and remedies in any other situation where you breach these conditions.
18.Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any
and all preceding and contemporaneous agreements between you and TRIMMINGS. Any
waiver of any provision of the Terms of Service will be effective on if in writing and signed
by the Director of TRIMMINGS.